It is first necessary to spec. the job. What are the details of the load being lifted? Size, mass, height, working radius, access, location etc. It is generally best that we send a company representative to site to confirm the most effective and efficient manner in which the job should be performed to suit your requirements. A quotation is then prepared and submitted containing the specifications of the crane to be used plus any additional on-site services which may be required e.g. transport, rigging etc.

Once your internal commercial processes have been followed, the crane can be booked/ordered for delivery to site on the required date.

For first time customers, we require all the necessary company documentation (letterhead, company registration documents etc.) as well as any commercial documentation relating to the official job order.

If you wish to open an account, we will supply you with an “Application for Credit” which specifies all the necessary documentation and information to be supplied.

No, Kopano Crane Hire has its own insurance to cover any form of damage which could result to the crane whilst performing a lift on site. It does not however cover any form of "consequential damages" to the customers’ equipment, site and/or loss of income or profits.

Should you have insurance cover for "hired-in-plant", and this is sufficient to cover the replacement cost of the crane, then this should be acceptable. We do however require a copy of your policy which relates to this, to ensure that the crane is adequately covered for the duration of the job.

We have on multiple occasions travelled to countries in the SADC region. To note is that each country has specific requirements for the importation / exportation of capital equipment and temporary work visas for personnel from South Africa.

We can certainly assist in advising the documentation and process requirements for undertaking jobs in Mozambique, Botswana, Namibia, Zimbabwe and Zambia. We do however employ specialist companies to ensure legal compliance with each country’s legislation, regulations and processes.

All of our operators are specifically trained and certified (medically, driving and operationally) to operate their "designated" machine. This to ensure total compliance with the unique capabilities/requirements of the crane as well as to minimize the risks in terms of the "Lifting Machinery Act" and the "Occupational Health and Safety Act of Southern Africa (OSH Act)".

Our drivers are routinely required to successfully complete medical, psychometric, induction, safety and driving/operator training for mines and other plants.

Unfortunately, no. The risks associated with an unexperienced operator on a highly specialized and unique piece of mechanical/electronic equipment are potentially catastrophic and life threatening.

Secondly, the terms of our insurance policies specifically stipulate that only Kopano trained personnel drive and operate our cranes.

Given the nature of the industry, environment and equipment it does on occasion happen that a machine breaks down. Typically we remedy this situation by having our own or OEM trained technicians on 24 hour standby, who are capable of repairing the majority of faults experienced.

Although irregular, should the problem require that the crane be removed from site to affect repairs, we will gladly send a replacement machine to perform the remaining work.